Know where to go for care (2024)

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Convenient, affordable options that save you time, money and unpleasant surprises.

When you need care right away, Texas Health Aetna offers you a range of in-network, convenient, affordable care options. Wherever you are and whatever your need, you can choose from many ways to get the right answers, advice and treatment – while saving yourself time, money and avoiding unpleasant surprises.

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911 or the ER: medical emergencies.

If it’s a real emergency, call 911 first. A medical emergency is something life-threatening that requires immediate medical care to prevent death or serious impairment of health, including severe pain, bad injury, a worsening illness or medical condition.

988: the number for emergency emotional help.

For those in deep emotional distress who are worried about harming themselves or others, you can call, text or chat 988 and reach the National Suicide Prevention Lifeline, where you’ll be connected immediately to trained counselors.

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House calls with DispatchHealth.

When you can’t get out to a doctor or provider, or any of our walk-in options, we can send a DispatchHealth care team with a registered nurse practitioner to visit you at home*, through Anytime-MD. You can also contact them through their website.

Visit DispatchHealth

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Use the Anytime-MD App.

For non-emergency, every day care needs without the wait or bills,contact a doctor 24/7 via the Anytime-MD App. They’ll listen, answer questions, advise, diagnose, even get you an appointment or send a prescription to your local pharmacy. That’s peace of mind round the clock, free to all Texas Health Aetna members.

All about Anytime-MD

CVS: walk-in to a world of care.

Feeling unwell and want to see someone in person? Members can use any MinuteClinic® location in North Texas and throughout the U.S., for quick, non-emergency care and additional health services – as well as access to virtual care.

More about MinuteClinic

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See your doctor.

Your primary care physician is your first stop for routine and preventative care. No one knows you or your medical needs better. But if you or a family member is sick or injured, and can’t get an appointment right away, we have other simple, low-cost ways to get you the care you need.

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Visit an urgent care center.

When you really need to see someone right away, we have over 200 in-network urgent care and walk-in clinics, including:

  • MinuteClinic
  • Concentra Urgent Care
  • PrimaCare Medical Center
  • Urgent Care for Kids
  • Legacy Urgent Care

Log in for the complete list

If you have questions about any of our care options, please call the 800# on the back of your member ID card and one of our team will be happy to help.

Always call 9-1-1 for medical emergencies.

A medical emergency is an event that you reasonably believe threatens your or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness or a medical condition that is quickly getting much worse.

*DispatchHealth delivers convenient, high-quality acute care services to your home through a care team that includes nurse practitioners, physician assistants, with an on-call board-certified ER physician always available by phone. Teams are available between 8 a.m. and 10 p.m., seven days a week, including holidays. DispatchHealth is not currently available in all areas within DFW. As DispatchHealth continues to expand, so will their service area.

Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health®family of companies. For a complete list of other participating pharmacies, log in to

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

©2023 Texas Health + Aetna Health Plan Inc. & Texas Health + Aetna Health Insurance Company

Know where to go for care (2024)
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