Top 779 Reviews From Legit SGT Auto Transport Buyers (2024)

May 22, 2024

May 6, 2024

Verified purchase

The reps at SGT Auto Transport knew what they were talking about. They were very polite, well spoken and reassuring. I called directly because I wasn't having the truck delivered to my home. Supposedly, it was okay to deliver it to another business was because I was using a business credit card, but it was almost to the point where I thought they were not gonna deliver it because it was not going right to my house. But they said that they would do it. I don't know if that was a little ploy to get some more money.

They came up with one price. I didn't like the idea that they wanted half at the beginning and it would be half in cash at the time of arrival. I'm not for the cash thing. I told them, “I'll pay for the whole thing right now. Just get the vehicle there. I don't want to hassle with going and getting cash.” Shipping companies bait you in with this low price. Then if you don't do it exactly how they want, which would be half down and then the other half in cash, it goes up. That was what happened in my case. It ended up being $150 more because I didn't select to pay the cash at the time of drop-off. They could make it more cut-and-dried.

Originally, I told them I needed the truck picked up by a specific date. That was on a Friday. They said that they would try but didn't pick up that date. Then I received a text asking if the truck was ready. I responded yes but never got a text back. That was on Saturday. I got another text saying that they were gonna be there. It was Sunday night. Then I got a call saying that they were not gonna make it Sunday night. It’d be Monday. That was a bad thing. I didn't have a definite pick up time. But once the person said they were coming, then it was detailed when they were gonna be there. The driver was very professional. Their equipment wasn't fly-by-night stuff. They had a nice truck. I could have got it done cheaper, but for the money, I was satisfied. The truck got delivered when they said it was gonna be delivered. I wanted the vehicle to be checked over. They had the shop look over the truck and make sure there wasn't anything wrong. I would use SGT again and recommend them.

Thank you for your positive feedback! We appreciate your kind words and value your business.

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My truck had a cracked windshield and I was trying to get to the bottom of it. The person who brought it hardly spoke English and I tried to say something to him about it, but they were hooking up and leaving. I contacted through text message the person who brought it to my house but I never heard anything back about it. The rep sent me the pictures but they never took a picture of the windshield so, he sent me a link where it has pictures stored in it and the only thing they didn't take a picture of was the windshield. It's been a long time now. We probably have the truck for more than a month now so, I'm not expecting any sort of resolution at this point. Shipping vehicles is a hassle. I’ve used a lot of different transport companies and it's always the same thing for every one of them. SGT is the same as every broker.

We apologize for the inconvenience you experienced with the cracked windshield. We regret that the damage was not reported to us promptly. Your feedback is crucial, and we'll address these issues to enhance our services. If you have additional information, please contact us. Thank you for sharing your concerns.

Verified purchase

I was looking up reputable companies on the internet. We got a few quotes from a couple of different companies and it seemed like SGT had the best reputation for the money. It was a very easy and straightforward process. It was simple from start to finish. The website was simple but effective and nothing over the top. It's easy to follow and easy to work. You just tell them what day you want the car to be picked up and they take it from there. The cost was a fair price for what they're doing. My Jeep Gladiator was to be shipped from Colorado to Ohio. That was a good deal then. They offered both covered and uncovered transport. It was an added cost for a completely enclosed trailer so I didn’t choose that option. I just chose a standard trailer.

Outside scheduling the service online and then speaking with the driver, there wasn't really much customer service needed. I didn't contact them for any reason because everything went smoothly. SGT told me when the jeep was going to be picked up and when it was going to be delivered. That was via a text message stating, “We're picking it up on Friday. It'll be delivered on Sunday." Approximately 5 to 10 minutes before it was scheduled to arrive, the driver called and asked if it was okay if they dropped it off in front of the house or how we wanted to do that. The driver was quite nice, polite, and helpful.

They also take pictures before and after the delivery, noting any type of potential damage that had been there before them and if it picked up anything after the fact. They were quite attentive to that. I was impressed that they got the jeep to me as quickly as they did. It exceeded my expectations. I recommended SGT to a friend who actually used them as well already.

Thank you for your positive feedback! We're delighted to hear that you found our process straightforward and efficient. Our goal is to provide a seamless experience from beginning to end. We're glad you appreciated our user-friendly website and the ease of arranging your car's transportation. We're here to make the process as simple as possible. If you have any further needs in the future, don't hesitate to reach out.

Verified purchase

I called SGT Auto Transport, figured out how they worked. They always answered the phone, which is very nice. They're not always first language English speakers. So, that could be a stumbling block depending on who I got. Because each time I called, I got a different representative. But each of them was very knowledgeable. Some people have better personalities than others. Some are slower and more willing to explain, where others are quicker. But they explained it well. Their price was right that I went ahead and booked with them. I was glad I did, because it was seamless.

I had enough confidence over the first phone call to go ahead and book with them. With the knowledge that if I came across someone else who I felt more confident in, I could change it. Because I booked out way in advance. They gave me a timeline. It was a three-day window of when they would pick up my car. And they assigned a driver. They're a broker. Once a driver was assigned to my vehicle, that driver called me and said, "I've been assigned to move your car from point A to point B. I'm gonna pick up your car tomorrow at 9:00 AM. Is that okay with you?" And confirmed it.

The same driver picked up in Las Vegas and then delivered in Wisconsin. And he was wonderful. When the driver said he would be there, he was there. SGT was very good at keeping me in the loop and answering any questions that I had. But the drivers were the backbone of it. Picking up the car on the departing end was great. And they dropped the car 1,800 miles away. The driver called me and said, "I am here. I will be dropping your cars to you tomorrow, if that works." I said, yes. He said, "Okay, I should be there between 10:00 and noon." And he was. I left a deposit up front with SGT. But I had to pay the driver on the back end. I worry when I make a big cross-country move, that companies are legitimate. They were. They did exactly what they said they would do. I'm impressed. Cars came in, no damage. I would use them again.

Thank you for sharing your feedback. We highly appreciate it and look forward to serving you again in the future.

Verified purchase

SGT Auto was really easy to use. I had a car that had to go from North Carolina to Dallas, Texas, and when I booked online, they called right away and tried to get me scheduled immediately. When I gave them my information, they told me, "We'll call you back as soon as we get this booked." I thought, "They're probably gonna call me in a couple days." They didn't. They called me in the evening on the same day, and they told me they got me scheduled and they got a guy that was gonna come through and pick up the car. They said, "Okay, are you okay with it?" I said, "Yeah." They gave me a date, and the guy who was supposed to pick it up on Friday arrived early, which was good for me. I had the car at my office, and he came to my location, picked the car up and put it on the truck.

Before the driver left, he told me he expected to be in Dallas in two days, I was assuming 3 to 4 days, and I told him, "How is that possible?" He said everything that was on the truck was going to Dallas, so there was no extra stop. He said that he was going straight on through and the only times he was stopping were for the times that the state says he has to stop, restroom and food breaks. I gave him the keys so he can get the car back off, and I told him it was going to a residential area. The car got to Dallas, Texas in the morning of the second day, which was really quick, and the driver delivered it to my sister. They couldn't get it on the street she was, so they had to park over at the park and unload it.

I really liked the service. I was able to pay up front and that's what I wanted, because I didn't want my sister to have to pay for it. When the car got to my sister, all she had to do was wait till the guy unloaded it off his ramp, take it and go and start getting it tagged. It was an excellent experience. SGT Auto knew exactly what they were doing, and I'll definitely use them again.

We sincerely appreciate your feedback, and we eagerly anticipate the opportunity to serve you once more in the future. Thank you for selecting our company.

Verified purchase

I was going to spend my winter in Florida. I needed a way to get my car down there so that I didn't have to drive it, and I went with SGT. As far as pick-up and delivery, I did not have guarantee. When I said I needed my car picked up on 12-12, I assumed that it was set in stone and blood and wasn't gonna be a problem. And on Friday, before they were supposed to pick it up on those dates in December, I got a message from them that said that they were actively working on my needs. Then on Monday, they said, "Now, we're really working harder at it." So I said, "You know, you realize that I'm leaving on the 13th. And I need to have someone pick it up beforehand so I can have a car when I get to Florida. And I'll be able to pay you then." On the day before I left, I hadn't heard from them. So, I called them up and I said that I was getting a little nervous because I was leaving the next morning to catch my flight to Florida.

Thank you Marie, for your positive review! We're pleased that our customer service met your expectations. We do apologize for the stress caused and are glad that all went well. We appreciate your support and look forward to helping you again soon.

Verified purchase

The service was super pricey, but it was roughly the same as all of the other companies. I was considering four companies, and SGT Auto said that they did a military discount, but then I didn't even do the military discount. In the process of setting up the shipment, they said they would reduce the base pay down to a certain amount, but when I was scheduling it, there was never any sort of option that came up for me to do the military discount.

Thank you, Nicholas for your feedback. We appreciate everything you said. Regarding the military discount, you should have mentioned it when talking to the agent. As far as we understood, you already had a discount. Please, note that the discounts that we offer are not stackable. We appreciate your support and look forward to helping you again soon.

Verified purchase

Thank you for sharing your experience! We're glad to hear that we provided you with a reliable service and fair pricing. We appreciate your feedback and look forward to serving you again in the future.

Verified purchase

We're delighted to hear that you would recommend our service. We are glad that everything went well at the end. Thank you for your positive feedback! We look forward to continuing to meet your needs.

Verified purchase

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service and communication with the driver. It's fantastic that the delivery went smoothly and met your expectations regarding timing. We appreciate your business and hope to assist you again in the future.